Tela-Group

Salesforce.com paid $31.5 million to buy out InStranet, which markets a knowledge base used by customer service call centers and customer self-service Web portals. InStranet was an AppExchange partner, which had provided its knowledge base technology as part of a number of Salesforce.com on-demand CRM deployments.<br/> - Salesforce.com, a 9-year-old company that has grown mostly from
internal expansion, disclosed on Aug. 20 that it has acquired AppExchange
partner InStranet, the producer of customer service knowledge base technology,
for $31.5 million.
InStranets knowledge base technology is used by business-to...
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